Recent Posts

The Most Important Water Damage Tip

6/22/2021 (Permalink)

We have dedicated blogs in the past to tips for homeowners who experience a water damage. Most of the advice consist of calling a restoration company as soon as possible. Or elevating furniture and electronics off the ground. While these are still great tips, the most critical advice for homeowners is to know where your main water shut off is located.

Most of the time it is located in the front yard by the road. In new construction homes it could even be in the garage. If you are not aware of where your main water shut off is please find it today! By shutting off the water during an emergency you will save yourself a lot of money.

The longer the water is running the more damage will occur. The faster you can shut off the water the less damage will occur inside the house.

Storm Damage Response Time

5/28/2021 (Permalink)

Flooding and water damages are never convenient and don’t wait for regular business hours – thankfully neither do we. SERVPRO of Cheatham, Robertson, & Dickson Counties provides emergency water damage mitigation and restoration services 24 hours a day, 7 days a week – including all holidays. We will respond immediately day or night. When dealing with a damage from a storm its extremely important to respond to the damage quickly.  

Water is particularly invasive, and it will spread very quickly throughout your property. It will be absorbed into your floors, walls, furniture, etc. Therefore, water damages require immediate action, and quick response helps to minimize the damage and the cleaning and restoration costs. We will arrive quickly and start the water extraction process almost immediately.

Below is a Water Damage Timeline that shows how damage will progress if it’s not addressed quickly:

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery and anything else it touches.
  • Furniture finishes may start to bleed, causing permanent staining on carpets.
  • Photographs, books, magazines and other paper goods located on the floor will begin to swell.

1 - 24 Hours:

  • Drywall begins to swell and break down.
  • Furniture begins to swell and some may possibly crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor will begin to appear.

48 Hours to 1 Week:

  • Mold and mildew may begin to grow and spread.
  • Doors, windows and studs will begin to swell and warp.
  • Metal begins to rust and corrode.
  • Furniture may begin to warp and show signs of mold.
  • Paint begins to blister.
  • Hardwood flooring begins to swell and warp.
  • Serious biohazard contamination is possible at this time.

More Than 1 Week:

  • Restoration time and cost increase dramatically, and replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth and biohazard contaminants pose serious risks to occupants.

Why Use SERVPRO of Robertson County

5/19/2021 (Permalink)

There are a handful of restoration companies scattered throughout middle Tennessee. When a damage happens it can be overwhelming trying to decide which one to use. While its important to ask your insurance agent for advise, there are also some signs you can check for to find the right company for the job. This blog is going to focus on some small tips that can help you pick the right restoration company for you.

Company should have updated website 

The first way to quickly get a feel of a company is to visit their website. In 2021 it's mandatory to have an updated and active website. If the restoration company you are thinking abut calling has an old website, or no website at all, id highly recommend using a different company.

Response time is key

For the most part, all restoration companies use they same type of equipment and have similar processes. What separates the good ones from the bad ones is response time. For example, during a water damage the company that can get out there the fastest and stabilize the damage will save you the most money. A restoration company with a fast response time should be mandatory.

Must have certifications

For restoration professionals, this is the Institute of Inspection, Cleaning and Restoration Certification (IICRC). IICRC-approved schools have trained up restoration professionals for years, and its classes cover a range of topics pertinent to restoration technicians. This includes the theory of water damage, how it affects the home, what materials are at risk, how to remove excess moisture from the building, how to perform structural drying properly, how to inspect and remove pathogens, and how to save sensitive materials like wooden floors. Attaining certification through the IICRC requires hard work and an ongoing commitment to the field, as registrants must earn continuing education credits annually. Homeowners can rest assured that if they are dealing with a certified crew, they are dealing with some of the best in the business.

Does Your Commercial Building Have Mold?

5/6/2021 (Permalink)

Does Your Commercial Building Have Mold?

Microscopic mold spores naturally occur almost everywhere, both indoors and outdoors. This makes it impossible to remove all mold from a home or business. Mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Preparing For A Storm Event

4/28/2021 (Permalink)

With todays technology we are able to prepare for storms days in advance. This blog will focus on things homeowners and business owners can do to prevent damage from storms, as well as go over things restoration companies do to prepare for a storm event.

One of the best tools to have your home or business is an Emergency Ready Profile. This is a free service provided by SERVPRO. We will be happy to come in and document all your shut offs as well as compile a list of all your emergency contacts. By doing this, you will be prepared for any type of disaster. According to FEMA, up to 40% of businesses never reopen following a major disaster. This is why early preparation is key when it comes to disasters.

When it comes to storm events home and business owners aren't the only ones who need to be prepared. The restoration company needs to have everything lined up well before the storm hits. 

The first order of business is to decide who is traveling for the storm and where are they going to stay. Hotel and Air Bnb's can be hard to book during natural disasters. If you are traveling, you must also have all the local work accounted for too. You cant send all of your production guys to the storm because then you wont have anyone to finish up the work that is currently going on. As well as responding to new jobs.

Hopefully you never have to experience a storm event. But if you do, its important to be prepared and to have SERVPRO's number on speed dial.  

Sump Pump Failure

4/28/2021 (Permalink)

Sump pumps provide great value to basements. They sit in the lowest spot and immediately starting pumping water out as soon as its detected. They can help save your home from water damage. Like any other mechanical device, sump pumps can still fail. When this happens its important to call SERVPRO to come inspect your home. Here are some of the main reasons for Sump Pump failure.

Power failure – The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.

Improper installation – The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.

Frozen or clogged discharge line – The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.

Lack of maintenance– Manufacturers recommend testing and running the pump every 2-3 months.

Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.

Hurricane Laura

4/22/2021 (Permalink)

Hurricane Laura was devastating category 4 hurricane that hit August 20th 2020. Louisiana was the first place to get hit followed by Texas, Florida, Mississippi, and Arkansas. Our franchise was called upon to help restore damaged property. This blog will focus on how our storm team operates and why SERVPRO should be your first call if you are affected by a hurricane.

SERVPRO has a whole division to help out with large catastrophes like hurricanes. Its called the Disaster Recovery Team. Its composed of the best of the best in restoration. The team is made up of large loss specialist that are pre qualified and strategically placed throughout the United States. This way we are quick to respond to any type of disaster.

Every large loss is supervised by a project manager to make sure communication is accurate and the work is completed in a timely manner. Our team was assigned to travel to Texas to help restore property there. Our team was gone for over three weeks!

SERVPRO does a great job of filtering calls that are all going to the local franchise and dispersing them throughout the storm team. By doing so, we are able to help out more people in an organized way. 

Hopefully you never experience a hurricane or another other type of disaster but if you do its important to know that SERVPRO is here to help!    

Training Water Damage Technicians

4/22/2021 (Permalink)

Though IICRC does not in fact operate its own school, it does recommend the best water damage restoration technician training courses per industry standards. Take a look at what a certified professional has studied in order to be good enough for the SERVPRO name.

Time is of the essence after a major water disaster. Though Journeyman-certified technicians may be the right choice for water damage that does not threaten structural integrity, it is vital to bring an IICRC certified Master professional to the scene of a major disaster as soon as possible. Certified professionals use the skills they’ve learned in the accreditation courses to examine the structure, textiles, and the belongings, and will likely be able to control the damage, so no further damage will occur.

Furthermore, knowing the fastest and best means of drying the structure and textiles is imperative. Familiarity with the most effective processes and safest compounds to stop the spread of molds and microbes is also needed to protect people and animals in the environment. Graduates of the relevant IICRC-approved classes excel in these areas.

The importance of providing customer satisfaction cannot be over-emphasized. Each  certified technician  must pass a stringent series of exams prior to acceptance, and continual training is required. Complaints are taken seriously and must be handled promptly to ensure continued accreditation as a certified firm.

Water damage restoration technician training is a surefire way to  insure the latest and greatest procedures are used to protect a customer’s property. There are various courses of study and ways to learn the information, so IICRC works with both the consumer and the professional to guarantee the best experience. Don’t forget to look for the SERVPRO symbol to find the best possible solution for your water-based damage.

Always Adapting

3/26/2021 (Permalink)

I hate the phrase "you can't teach an old dog new tricks." To me, that insinuates that you shouldn't learn something new just because you have been doing it a long time. Luckily here at SERVPRO we don't apply that logic. Although we have been performing restoration for many years we are always looking for ways to improve our processes. Today's blog focuses on how we have used technology to improve our scoping and estimates. 

A variety of data technology innovations over the years have led the way to new and improved processes in the property claims/risk assessment space. Those innovations have aimed to improve the manual functions routinely conducted in the field. Many have lived up to expectations and have become current standards.
If we take the time to truly examine the iterative tasks associated with an effective claim/risk assessment in the field, it becomes apparent that a great scope report leads to a better final estimate. Let’s not take this lightly. How many times have we seen a poor initial assessment report lead to an estimate for repairs that had to be reexamined, adjusted multiple times or didn’t match the initial inspection of the claimed damages? Probably way too many. Smart restoration businesses realize that work assignments and higher ratings in customer service start with professional, comprehensive and accurate initial inspections. Digital and mobile inspections help make this possible. 

If you’re evaluating options, best-in-class inspection solutions have the following qualities:

  • Ease of use: Allows anyone to conduct an efficient, quality inspection, regardless of experience level and prior training.
  • Transparency: Ensures a legible and consistent digital inspection report.
  • Optimized for adjusters and contractors: Facilitates collaboration and remote workflows for more advanced claim-handling tasks like estimate writing.
  • Value-add: Provides opportunity for improvement via data collection and analytics.
  • Flexibility: Technology that works well in a variety of inspection scenarios, including insurance and non-insurance related projects.

Keep in mind that today’s flexible, cloud-based solutions enable a step-change to occur in operations without a massive investment required in technology, training or internal change management. A number of the new solutions in this area can be useful to an organization within a few weeks.

We have now entered the age of digital inspection. Those who embrace it will find profoundly positive growth in their businesses, develop operational efficiencies and increase overall customer service ratings to bolster business expansion. Technological innovation in the property industry is constant and provides opportunities to improve bottom lines, add value to existing business relationships and pave the way for even more advancement in the future.


2/11/2021 (Permalink)

Your house or business just had an emergency damage. One of the first tasks a homeowner or business owner must make is to decide who to call to start the cleanup. Here are a few reasons why we believe SERVPRO should be your first call:

Response Time

We are available and here to help 24/7! It doesn't matter what time your damage occurs. The quicker we can get to a damage potentially saves the homeowner money.

Highly Trained Professionals 

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility

Time In The Industry 

Founded in 1967, the SERVPRO Industries, LLC, franchise system is a national leader of fire, water, mold and other specialty cleanup and restoration services. SERVPRO’s professional services network of more than 1,700 franchises has responded to property damage emergencies ranging from multi-million dollar disasters such as the 9/11 attacks on the Pentagon to those suffered by individual businesses and homes. Providing nationwide coverage, SERVPRO franchise professionals have established relationships with major insurance companies and commercial clients, as well as individual homeowners.