Recent Posts

Continuing Education Course - September 17th

9/4/2020 (Permalink)

Are you in need of continuing education credits for your licensure? Here at SERVPRO® of Cheatham, Robertson and Dickson Counties we offer FREE Continuing Education courses for you to fulfill those credit hours. Our fifth course that is being offered for this year will be Cleaning and Restoring – Smoke Damaged Contents (2hr) and it will be held at our SERVPRO® of Cheatham, Robertson and Dickson Counties office in Hendersonville, TN on September 17th. You will find all of the course information listed below.

We’re hosting 2 FREE Credit Hours of Continuing Education on Thursday, September 17th at SERVPRO® of Cheatham, Robertson and Dickson Counties in Hendersonville, TN and would love for you to attend!

Course Information:

  • The subject to be covered is Cleaning and Restoring – Smoke Damaged Contents
  • Registration for the class will begin at 12:30 PM and we should finish around 3:00 PM
  • After the course is complete there will be appetizers, drinks and Oak & Pine Workshop will be joining us for a DIY project that you can take home with you
  • The address for SERVPRO® of Cheatham, Robertson and Dickson Counties is 229 Innovation Way, Hendersonville, TN

If you would like to attend, please respond by email to Katie Sellens at (ksellens@SERVPRO8267.com) or by phone at 615-672-1905.

If you have any questions or would like more information regarding this class or other classes that will be offered throughout the year please let us know.

Emergency Ready Profile

8/27/2020 (Permalink)

No one plans on a disaster, but you can plan to be ready for whatever happens. The best way to reduce business interruption is to plan for it now. Here at SERVPRO of Cheatham, Robertson, and Dickson Counties we offer a tool for your business that helps you prepare for any type of disaster. The Emergency Ready Profile (ERP) is a no cost assessment of your facility. We come to your business and document the main shutoff locations and explain how to shut them off in the event of an emergency. We also compile a list of emergency contacts that can all be found in one place. The purpose of the ERP is to have your building prepared for any size problem.

50% of businesses close down permanently following a disaster according to the latest research. The businesses that survive are the ones who have a preparedness plan in place. The ERP is the perfect plan that will speed up the process of getting back into your facility after a damage. It is half the size of a normal contingency plan and is designed to serve as a quick reference of vital building and contact information. Whether it’s a small water leak, a wild fire, or an area flood, the ERP will have you ready for any size disaster.

If you think the Emergency Ready Profile would be a benefit to your company please reach out to us at 615-822-0200. We will be happy to schedule a time for your free assessment. It will only take a little time to set one up and will not take you away from current projects. But it will save you time and money if you ever have to use it. We look forward to setting one up at your building soon!

Faster to Any Disaster

7/17/2020 (Permalink)

SERVPRO® 1-4-8 Photo With fast response and our extensive training our SERVPRO® professionals are able to help control damage, recovery cost and downtime.

When your Robertson County home or business is affected by damage it is important to act fast! Here at SERVPRO® of Cheatham, Robertson and Dickson Counties we follow our 1-4-8 service guidelines to ensure that timely mitigation is top priority. With fast response and our extensive training our SERVPRO® professionals are able to help control damage, recovery cost and downtime.

SERVPRO® 1-4-8 Response Guidelines

1 HOUR – Within one hour of notice of loss, SERVPRO® of Cheatham, Robertson and Dickson Counties will contact you to arrange for service.

4 HOURS – Within four hours of loss notification, SERVPRO® of Cheatham, Robertson and Dickson Counties will be on site to start mitigation services (unless another time is requested)

8 HOURS – Within eight business hours, we will initiate a verbal briefing of the scope of damage and the mitigation efforts to you and your insurance carrier.

All SERVPRO® franchises are held to these guidelines set forth by SERVPRO® Headquarters. If you find yourself with a damage to your Robertson County home remember to call SERVPRO® of Cheatham, Robertson and Dickson Counties at 615-672-1905 to begin service.

Is Your Business Prepared?

7/16/2020 (Permalink)

Photo of Flooded Business Take advantage of our FREE Emergency Response Plans and call our office at 615-672-1905 to schedule your appointment today.

Is Your Business Prepared?

Storm damage comes in all shapes and sizes and can have ill effects on your business. Having a Disaster Recovery Plan in place in case of business interruption can keep your business running at a certain capacity in the event of an emergency.

If your business takes the time to create and implement a good disaster recovery plan that includes steps to contain the effects of a storm damage, as well as minimize the potential for down time it can assist in getting your business back up and running quickly.

Take advantage of our FREE Emergency Response Plans and call our office at 615-672-1905 to schedule your appointment today. Our SERVPRO® of Cheatham, Robertson and Dickson Counties professionals can help put a tailored plan together for your business that ensures you can effectively bounce back from storm damage that might occur.

Continuing Education Course - July 30th

7/10/2020 (Permalink)

Are you in need of continuing education credits for your licensure? Here at SERVPRO® of Cheatham, Robertson and Dickson Counties we offer FREE Continuing Education courses for you to fulfill those credit hours. Our third & fourth courses that are being offered for this year will be Ethics (3hr) and Restorative Drying for Water Damage (2hr) and it will be held at SERVPRO® of Cheatham, Robertson and Dickson Counties in Hendersonville, TN on July 30th. You will find all of the course information listed below.

We’re hosting 5 FREE Credit Hours of Continuing Education on Thursday, July 30th at SERVPRO® of Cheatham, Robertson and Dickson Counties in Hendersonville, TN and would love for you to attend!

Course Information:

  • The subjects to be covered are Ethics and Restorative Drying for Water Damage
  • Registration for the Ethics class will begin at 9:00 AM and registration for the Restorative Drying for Water Damage class will begin at 1:00 PM
  • The address for SERVPRO® of Cheatham, Robertson and Dickson Counties is 229 Innovation Way, Hendersonville, TN

If you would like to attend, please respond by email to Katie Sellens at (ksellens@SERVPRO8267.com) or by phone at 615-672-1905.

If you have any questions or would like more information regarding this class or other classes that will be offered throughout the year please let us know.

SERVPRO® of Cheatham, Roebrtson and Dickson Counties - Master Service Agreement

6/23/2020 (Permalink)

To Do List Photo Master Service Agreements are customizable to each individual business.

SERVPRO® of Cheatham, Robertson and Dickson Counties strives to make sure that your businesses are prepared for anything that happens.

We offer a specialized MSA (Master Service Agreement) to businesses at no cost. These are not contracts, but they do put everything in place to ensure that work can begin as soon as possible after a damage.

Master Service Agreements are customizable to each individual business. When going over the information to be contained within the agreement we will include whatever fits your business model. These agreements are great to put in place for your employees and staff to know what to do in case of an emergency loss. Because business owners are not able to be on site at all times, this document would ensure that everyone would know the protocol during an emergency. These are given as hardcopies to keep on site and also downloaded to our Emergency Ready Plan App so they can be accessed by anyone in your company with the proper permissions.

MSA’s generally include the following:

-Contact information

-FIRE & POLICE Departments

-SECURITY Company

-Water Department

-Electric Company

-IT Department

-Time & Material Pricing

               -This includes labor, equipment and material cost

-Insurance Information

-Payment Information

-Contingency Business Information

-SERVPRO® of Cheatham, Robertson and Dickson Counties Contact Information

Again, these are customizable. The basis behind these is to have one location for pertinent information in case of a damage. Having this information together before a loss happens helps to expedite the remediation process and in turn helps to lessen the extent of the damage. If you have any questions regarding our MSA’s or would like to schedule a time to sit down and put one together for your Robertson County business call our office at 615-672-1905.

Storm Prepardeness

6/5/2020 (Permalink)

Are you prepared if a storm hits your Robertson County home? Storms come in all shapes and sizes and it is important to be prepared with an Emergency Supply Kit if a storm becomes an Emergency situation. We have compiled a list of important items to keep in that Emergency Kit below!

-Non-Perishable Food & Can Opener

               -(3) days worth of food per person

-Bottled Water

               -(5) days worth of water per person

-Personal Hygiene Items

-Prescription Medication

-First Aid Kit

-Extra Clothing

               -(2-3) days of clothing per person

-Battery Operated Radio

-Flashlight

-Spare Batteries

-Extra Cash

The items above are only suggestions. Emergency Kits should be personalized to fit your families needs. We are always here to help at SERVPRO® of Cheatham, Robertson and Dickson Counties. If you have any questions or would like to schedule an inspection or services for storm damage that has occurred to your Robertson County home please call our office at 615-672-1905.

Certified: SERVPRO Cleaned

5/21/2020 (Permalink)

Certified: SERVPRO Cleaned Image Certified: SERVPRO Cleaned is a comprehensive cleaning program that goes far beyond janitorial or carpet cleaning

As the #1 choice in cleanup and restoration, SERVPRO® of Cheatham, Robertson and Dickson Counties and our renowned network of more than 1,800 fellow franchises across the U.S. launched Certified: SERVPRO Cleaned, a robust cleaning program designed to help the country safely get back to work, back to school, and back to life's daily activities.

The COVID-19 pandemic has changed what it means to be clean. A recent national survey showed 89% of consumers are apprehensive about going back to brick-and-mortar establishments; 40% of those cite business cleanliness as a top reason for concern.

Certified: SERVPRO Cleaned is a comprehensive cleaning program that goes far beyond janitorial or carpet cleaning, built from more than 50 years of cleaning industry experience to address viral pathogens like the coronavirus. The program was created from protocols and practices suggested by the Centers for Disease Control and Prevention (CDC) using Environmental Protection Agency (EPA)-registered professional cleaning and disinfecting products.

"When the stakes are this high, you want a partner to help reopen your doors. You want a partner who has developed industry-leading training programs, proprietary cleaning solutions and products, and proven remediation processes over decades," SERVPRO Chief Marketing Officer Mike Stahl said. "Our expertise is born out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America's #1 cleanup and restoration brand."

SERVPRO® of Cheatham, Robertson and Dickson Counties professionals have been on the frontlines of proactive and reactive COVID-related cleanup. Our franchise has been working to disinfect local government buildings, nursing homes and assisted living facilities, manufacturing facilities and many more. Across the U.S. our fellow franchisees have been working to clean and disinfect a nursing home in Kirkland, Washington, to being selected to disinfect the U.S. coronavirus quarantine sites, to performing cleaning in major international airports such as LaGuardia and John F. Kennedy International in New York, SERVPRO has been trusted as the professional in biohazard cleanup.

The Certified: SERVPRO Cleaned process is grounded in three unique "Cs":

  • Consult – A SERVPRO representative will develop a tailored cleaning program to meet your needs.
  • Clean – SERVPRO will deliver both proactive and COVID-19 emergency response cleaning.
  • Certify – SERVPRO will certify that your business has been cleaned and sanitized for your employees and customers.

"Being open for business is just the beginning of the journey forward," continued Stahl. "Your employees and your teammates may be hesitant to return to work, and your customers may wonder whether the businesses they patronize are safe. Whether your business works from an office building, restaurant, retail space, event center, school, daycare, or any other location, our experts will design a plan to help ensure it's clean and sanitized to a higher standard."

Safety is always a top priority for SERVPRO® of Cheatham, Robertson and Dickson Counties—franchise crews have extensive training on the proper use of disinfectants and personal protective equipment, and the proper procedures to give your employees and your customers peace of mind.

Certified: SERVPRO Cleaned offers several benefits:

  • Custom cleaning plans – from proactive cleaning programs to suspected/confirmed COVID cleanings based on your business type, square footage, high-frequency touch points, foot traffic, congestion areas, public spaces, and more
  • Visual reaffirmations to customers and employees – the Certified: SERVPRO Cleaned seal ensures them the space has been cleaned
  • High standard of cleaning
    • Clean bacteria and other microbes
    • Sanitize soft and porous surfaces
    • Disinfect hard and high-touch surfaces
  • Transparent, fair pricing
  • After being cleaned – guest-accessible hygiene products, signage
  • Technology – digital emblems to share on your website, on your social media

"It is our duty—not our job—to help inspire confidence in your consumers and employees by ensuring your business is Certified: SERVPRO Cleaned in order to help make community possible again," Stahl said. "You are the expert in your business. SERVPRO is the expert in ours—our business is clean. Let us handle the clean while you focus on your business."

For more information about the Certified: SERVPRO Cleaned program, visit SERVPROcheathamrobertsondicksoncounties.com or call 615-672-1905.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA-approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

About SERVPRO®

Founded in 1967, the SERVPRO franchise system is a leader and provider of fire and water cleanup and restoration services, mold mitigation, and biohazard remediation. SERVPRO's professional services network of more than 1,800 individually owned and operated franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO system has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Commercial Carpet Cleanings

5/7/2020 (Permalink)

Commercial Carpet Cleaning Image Remove spots and stains from frequently trafficked areas

Does your business have regularly scheduled carpet cleanings? Although having the carpets professionally cleaned is probably not on the top of anyone’s to-do list it is an important item to attend to.

Regular Professional Cleanings:

-Restore the natural texture of the carpets and extend their life

-Help to reduce the effects of wear and tear to high traffic areas

-Remove spots and stains from frequently trafficked areas

-Reduce the spread of bacteria, germs and mold

Move that regularly scheduled cleaning to the top of your to-do list and let SERVPRO® of Cheatham, Robertson and Dickson Counties check it off your list for you. Call our office today at 615-672-1905 to schedule your appointment.

You Weathered the Storm. Now It's Time to Weather the Insurance.

4/28/2020 (Permalink)

It’s not often that you file a homeowners insurance claim, but when and if that time comes there are many aspects to keep in mind during the process.

If you have endured storm damage in your Robertson County home it is important that you assess your property, but only after it is safe to do so. Ensure that there are no downed power lines or other dangerous conditions before investigating the damage. Once you have investigated your property for damage it is time to report the damage to your Insurance Company. Knowing what to look for and what to expect with the claims process can relieve some of the stress in the situation.

How Do You Evaluate Your Property for Damage?

It is important that you complete a visual inspection of the exterior of your home, paying special attention to your roof, windows, gutters, facia and siding. If you have a chimney you will want to inspect it as well. Notate any missing shingles, cracks in the siding or brick, fallen gutters and window damage. Also, inspect your HVAC unit for any noticeable damage. Be sure to discuss all of the items and areas notated with your insurance adjuster.

Adjuster Insurance Inspection

Once you have contacted your Insurance Company and filed a claim they will assign an adjuster. The adjuster assigned to your claim will schedule a time to come and assess the damage of your property. Adjusters are trained to look at certain areas of the home that are prone to damage, but be sure to share the items that you notated on your initial inspection as well. Once their inspection is completed they will begin the process for your claim.

Once you have everything in order you can begin the process of repairs to your home. SERVPRO® of Cheatham, Robertson and Dickson Counties is here to help. We are experienced and skilled in Water & Fire Damage and have years of experience in the construction as well. Call our office today at 615-672-1905 if you would like to schedule an appointment for a free estimate.