Recent Posts

SERVPRO of Cheatham, Robertson and Dickson Counties - Fire Restoration Process Overview

9/21/2018 (Permalink)

Fire Damage SERVPRO of Cheatham, Robertson and Dickson Counties - Fire Restoration Process Overview If you are ever in need of fire, smoke or soot damage services call our SERVPRO of Cheatham, Robertson and Dickson Counties office at 615-672-1905.

Here at SERVPRO of Cheatham, Robertson and Dickson Counties we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer’s home we understand that they are most times distressed and unsure of the mitigation process that is about to unfold. Below is a bird’s eye view of the process that we follow for fire damages.

One Hour:

Within one hour from notice of loss; SERVPRO of Cheatham, Robertson and Dickson Counties will contact you to arrange for service. During this call our trained office staff will ask important questions regarding your damage, insurance information and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification; SERVPRO of Cheatham, Robertson and Dickson Counties trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed and equipped SERVPRO of Cheatham, Robertson and Dickson Counties professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different and our on-site personnel will ensure that you are aware of each aspect of your damage.  

Pretesting:

A SERVPRO of Cheatham, Robertson and Dickson Counties professional will begin pretesting for restorability, working from the source of the damage outward. Different types of surfaces throughout the structure will need to be cleaned differently based on texture and proximity to the source.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning, Restoration & Deodorization:

SERVPRO of Cheatham, Robertson and Dickson Counties will work neatly and efficiently to help your regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

If you are ever in need of fire, smoke or soot damage services call our SERVPRO of Cheatham, Robertson and Dickson Counties office at 615-672-1905.

Storm Damage and How It Can Affect You

9/7/2018 (Permalink)

Storm Damage Storm Damage and How It Can Affect You Disaster struck this business in South Carolina.

The Federal Emergency Management Agency (FEMA) documents that almost 40% of small businesses never reopen after suffering from hurricane or storm damage. The faster you can get your building up and running, the faster you can get your employees and customers rolling again. SERVPRO of Cheatham, Robertson, and Dickson Counties has exhaustive experience helping businesses open as quick as possible. It doesn’t matter if it the weather damage is from wind, hail, rain, flooding, lightning, or even hurricanes, we can assist all along the way.

The sad thing about storm damage is it can affect an entire community. There are not many restoration companies that can handle large scale destruction, but because SERVPRO has over 1,700 locations nationwide, we are able to pull resources from all over the country when disaster strikes.

 SERVPRO of Cheatham, Robertson, and Dickson Counties was happy to help this small business in South Carolina become a success story when they got them back up and running in record time. We are here to help.

https://www.fema.gov/media-library/assets/documents/108451

Getting Your Ducts In A Row After Home Renovations

8/24/2018 (Permalink)

Commercial Getting Your Ducts In A Row After Home Renovations What's lurking in your ducts? Call our office today for a free quote at 615-672-1905.

Flipping houses is kind of a thing now right? You sit at home watching HGTV and all of a sudden you are looking around and thinking of ways to knock down walls, rebuild walls  and are trying to figure out where ALL the shiplap is going to go. Not you? Just me? Okay. Whether you are renovating your current home or purchasing properties to flip, there is more than meets the eye when it comes to finishing your project.

After you have completed your Chip and Joanna inspired renovations things are looking great! What you can’t see by simply walking through a home is your duct work. During construction all of the dust that is produced from drywall and trim cuts is recirculated through your home and finds its resting place in your duct work and HVAC system.

A post construction duct cleaning is a crucial last step to your renovation process. If you are in the process of renovations or have plans for renovations in the future call SERVPRO of Cheatham, Robertson and Dickson Counties for a free quote today.

SERVPRO of Cheatham, Robertson and Dickson Counties Water Damage Process Overview

6/29/2018 (Permalink)

Water Damage SERVPRO of Cheatham, Robertson and Dickson Counties Water Damage Process Overview If you are ever in need of water damage services call our SERVPRO of Cheatham, Robertson and Dickson Counties office at 615-672-1905.

Here at SERVPRO of Cheatham, Robertson and Dickson Counties we strive to provide excellent communication and prompt service to our customers. When we receive notification of damage to a customer’s home we understand that they are most times distressed and unsure of the mitigation process that is about to unfold. Below is a bird’s eye view of the process that we follow for water damages.

One Hour:

Within one hour from notice of loss; SERVPRO of Cheatham, Robertson and Dickson Counties will contact you to arrange for service. During this call our trained office staff will ask important questions regarding your damage, insurance information and any additional contact information that is needed.

Four Hours:

Within four hours of loss notification; SERVPRO of Cheatham, Robertson and Dickson Counties trained technicians will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation:

A trained, uniformed and equipped SERVPRO of Cheatham, Robertson and Dickson Counties professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. All damages are different and our on-site personnel will ensure that you are aware of each aspect of your damage.  

Pretesting:

A SERVPRO of Cheatham, Robertson and Dickson Counties professional will begin pretesting for restorability, working from the source of the damage outward. Water travels through different materials at different speeds. What might look like a small damage could have moved to another portion of the home via the materials that are wet.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate individual, most times your insurance adjuster or property manager.

Cleaning & Restoration:

SERVPRO of Cheatham, Robertson and Dickson Counties will work neatly and efficiently to help your regain control of your property when a damaging event has occurred. Our certified teams will use state-of-the-art restoration techniques to ensure that your property is taken care right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

If you are ever in need of water damage services call our SERVPRO of Cheatham, Robertson and Dickson Counties office at 615-672-1905.

SERVPRO of Cheatham, Robertson and Dickson Counties Employee Spotlight

6/1/2018 (Permalink)

Commercial SERVPRO of Cheatham, Robertson and Dickson Counties Employee Spotlight Taylor Richardson: Production Manager with SERVPRO of Cheatham, Robertson and Dickson Counties

It’s no secret that team members play a large role in a company’s success. That is certainly true here at SERVPRO of Cheatham, Robertson and Dickson Counties.

Taylor Richardson is one of our Project Managers at SERVPRO of Cheatham, Robertson and Dickson Counties and has been with us for four years. Taylor brought a wealth of knowledge with him from his years of experience in the environmental services industry. He began with us as a technician and has worked his way up to his current position as Project Manager. Taylor is extremely knowledgeable in the restoration industry and holds IICRC Certifications in: Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Commercial Drying Specialist and Applied Microbial Remediation. In addition to working locally, Taylor also travels often with our Storm Team when they are needed. Taylor is a key asset to our company and we are happy to have him with us.

Q.) What are three words you would us to describe SERVPRO?

A.) My second family

Q.) If you could switch roles with anyone at the company, who would you choose?

A.) I would not switch with anyone. I love the production side.

Q.) If you were stuck on a deserted island what three items would you bring?

A.) Gun, Ammo, Pillow

Q.) What is on your bucket list?

A.) Move to Alaska

Q.) Tell us something about yourself that would surprise us.

A.) My dream is to own a Disaster Recovery Team, and travel to all natural disasters.

SERVPRO-The Calm After The Storm

5/16/2018 (Permalink)

Storm Damage SERVPRO-The Calm After The Storm SERVPRO-The Calm After The Storm

When storm damage occurs to your home or business the restoration process can seem daunting.

Not only are you faced with a frightening event most times, but as soon as the storm fades you are faced with unpleasant and unwanted damage. At SERVPRO of Cheatham, Robertson and Dickson Counties our goal is to make the restoration process as seamless and straightforward as possible. Our teams are equipped with the knowledge and certifications to complete the necessary restoration with as little disruption as possible.

From the moment that we receive the first call regarding storm damage to your home or business to the moment that we arrive on site to meet with the home or business owner and begin the restoration process our focus is on the customer. Our onsite professionals will explain the process and ensure that you are informed throughout the duration.

If you find yourself in need of restoration call the professionals at SERVPRO of Cheatham, Robertson and Dickson Counties. We are always here to help and ensure that your home or business is brought back to its previous condition.

Ethics and Bio Hazard Cleanup Continuing Education Course

5/3/2018 (Permalink)

Biohazard Ethics and Bio Hazard Cleanup Continuing Education Course Our office held a Continuing Education Course for our insurance agents and adjusters on April 26, 2018.

Our office held a Continuing Education Course for our insurance agents and adjusters on April 26, 2018. We held the course at our corporate headquarters in Gallatin and invited Brian McCabe (SERVPRO Business Consultant) to teach the course on Ethics and Bio Hazard Cleanup. Most insurance agents and adjusters are required to have continuing education credits to keep their licensure current and we provide courses for the required credits at no cost.

We had a wonderful turnout at our Ethics and Bio Hazard Cleanup Courses. These courses are not only informative, they are FUN! While following the required curriculum our instructors engage our attendees in discussion to promote learning and increase participation.

SERVPRO of Cheatham, Robertson and Dickson Counties is dedicated to helping our agents and adjusters, as well as our customers. If you are in need of continuing education credits call our office at 615-672-1905. We will post information regarding upcoming courses in the Cheatham, Robertson and Dickson County areas as soon as they are scheduled.

Holiday Light Safety

12/13/2017 (Permalink)

Fire Damage Holiday Light Safety Check all lights to ensure that there are no worn or broken cords or loose bulbs.

Holiday Light Safety

Christmas is upon us and holiday decorations are in full swing. For many home owners, decorating for Christmas is a tradition and something that is enjoyed by many. Whether you only decorate the interior of the home or you decorate both the interior and exterior, decorations and lights certainly add to the splendor of the Christmas season. According to the National Fire Protection Association fire departments responded to an average of 200 homes for structure fires related to Christmas trees between 2011-2015. Avoid Christmas tree and light related fires by following these simple safety tips.

Trees

When purchasing live Christmas trees, check for freshness and try to avoid dry trees. When you are cutting the tree, cut 1-2 inches from the base of the trunk to ensure optimal water absorption. Live trees require plenty of water. Make sure that you are checking the tree daily and watering when needed. If you prefer an artificial tree, ensure that the tag reads “Fire Resistant”. When placing the trees in your home, ensure that they are placed at least 3 feet away from all heat sources.

Lights

Check all lights to ensure that there are no worn or broken cords or loose bulbs. If you find any damage, dispose of the damaged lights and replace. When purchasing lights be sure to check the label that shows whether or not they are for indoor or outdoor use and purchase accordingly. In addition, read the instructions included with the lights. Most recommend that you plug no more than three strands together so that you are not overloading the socket. Last but not least, turn ALL Christmas lights off when going to bed or leaving the home.

If you find yourself with a damage this holiday season, call our office. Our teams will evaluate your damage and give you a clear explanation of the restoration process.

How To Care for Gym Floors in Cheatham County

12/5/2017 (Permalink)

Commercial How To Care for Gym Floors in Cheatham County Call SERVPRO of Cheatham, Robertson and Dickson Counties at 615-672-1905 to learn more about our cleaning services or to schedule an inspection.

How To Care for Gym Floors in Cheatham County

Gym floors are an important part of schools, churches and recreation centers. They are used for various events throughout the year and regular maintenance is important to keep them in good condition. While you want them to look nice it is also important for them to be safe for use. Unkempt floors in disrepair can be hazardous as well as unsightly.

Daily Maintenance

  1. It is important that gym floors be swept daily with a dust mop. Dirt and dust buildup will scratch the finish of the floor when it is walked on and can create a slipping hazard.
  2. Vacuum all walk off mats daily to ensure that the dust and dirt does not transfer to the gym floor.

As Needed Maintenance & Preventative Measures

  1. Use a damp mop once or twice a week to clean the gym floor and prevent dust.
  2. Ensure that there is no standing water left on the gym floor. Excess water on the floor can damage the wood
  3. Ensure that all tables and chairs have felt pads or use a floor covering to protect the gym floor.
  4. Walk-off mats are a great way to minimize the amount of tracked in dirt and water. These are placed at the entries and help absorb debris and water that would otherwise be tracked onto the gym floor.

Call SERVPRO of Cheatham, Robertson and Dickson Counties at 615-672-1905 to learn more about our cleaning services or to schedule an inspection. Our team would love to help ensure that your gym floors are in great shape!

Black Water

11/17/2017 (Permalink)

Water Damage Black Water Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty.

 Black Water

In the restoration industry there are three categories of water and as industry professionals it is our job to determine which category of water each damage has. The most severe category is Category 3 which is also commonly called CAT 3, Black Water or Dirty Water. Category 3 water (Black Water) is highly contaminated water that is potentially toxic to anyone inside the dwelling. 

The water is considered category 3 (Black Water) if it meets any of the following criteria. Sources include sewage backup, flooding from rivers or streams, toilet overflow with feces or stagnant liquid that has begun to support bacterial growth. If Category 1 or Category 2 has been left untreated for more than three days, it is likely that it will develop into Category 3 (Black Water). If your damage is deemed as Category 3 (Black Water), it is likely that many pieces of your property will need to be replaced. Anything porous, such as furniture, carpeting and drywall is grossly contaminated. Category 3 water, although referred to as Black Water or Dirty Water is not always visually black or dirty. In fact, most times it is completely translucent.

If you are ever faced with damage to your home act fast, find your source and call the professionals at SERVPRO of Cheatham, Robertson and Dickson Counties. We will assess the damage and ensure that it is properly mitigated to ensure your safety.