Step 1: 24 Hour Emergency Contact 

The restoration process begins when you call our office and speak with one of our friendly office staff. Andrea, Becca and Wendy will take your information and begin the process of dispatching crews and obtaining approvals if necessary from your insurance company. SERVPRO® of Cheatham, Robertson and Dickson Counties is available 24 hours a day 7 days a week for water emergencies, no matter large or small. When you are dealing with water damage, immediate action is crucial to reduce the risk of secondary damage. Even the slightest delay of a few hours can greatly increase the severity of the water damage and increase your claim amount.

We Answer the Phone Ready to Help
Call Today - (615) 672-1905

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Cheatham, Robertson and Dickson Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment